Hotel Text Messaging Solutions
All Your Hotel Messaging Needs Under One Roof
Mozeo’s SMS platform helps you deliver exceptional guest communication. Automated SMS reminders can notify guests of upcoming reservations. Two-way texting lets guests message the front desk and receive fast responses. Mass texting helps hotels keep guests informed with timely, relevant notifications about the hotel and nearby attractions. Plus, our Appointments tool enables convenient online bookings. Here are some key things to set up with Mozeo.
Automated Guest Communication
Keep your guests informed with well-timed text messages. Automate texts about the dining schedule, attempt a room upgrade upsell, recommend local attractions, or share instructions on how to contact the front desk.
Manage Booking Reminders
Help guests arrive on time with automated SMS reminders. Customize the timing of reservation notifications to go out weeks, days, or hours prior to check-in. Personalize your SMS reminders to include the guest’s name, booking details, and any other tailored information that might be helpful.
One Easy-To-Manage Inbox
All text conversations are stored in a single inbox on the Mozeo platform, making it easy for all admins to see and respond to guest inquiries. Mozeo maintains a record of all text communication, allowing you to reference previous conversations and monitor the quality of your guest services.
How Mozeo Transforms Guest Experiences
Instant & Direct Communication
To ensure an enjoyable stay, keep your guests informed with timely SMS messages. Reach your guests instantly with text alerts about facility closures, day-of events, dinner specials, inclement weather, and other time-sensitive matters. SMS offers 98% read rates, and most texts are opened within three minutes of receipt.
Personalized Touchpoints
Make your guests feel special with personalized text messages. Use tags to insert personal details like a guest’s name and room type. Segment your contacts (e.g., families with young children, guests with pets, couples, professionals, etc.) so you can text tailored recommendations of hotel amenities and nearby attractions.
Real-Time Support
With SMS-based communication, you can deliver five-star support to your hotel guests. Whether they’re extending their stay, requesting fresh towels, or reporting a noise disturbance, guests can reach hotel support staff in real time and get the problem solved quickly.
Other Ways To Use Our Hotel Texting Service
Room Service & Dining Reservations
Elevate your dining services with SMS. Guests can use texting to order room service, ask questions about the menu, and make dinner reservations.
Marketing & Promotions
Use text-to-join keywords to build a subscriber list of people who want to receive SMS marketing messages from your hotel. Use Mozeo’s texting platform to send exclusive discounts, upsell special amenities, promote your loyalty program, and more.
Staff Communication
Texting is an effective channel for internal staff communication. Use SMS to share shift assignments, notify housekeeping of high-priority tasks, or send reminders about staff meetings and hotel events. When your staff can easily communicate with one another, your hotel will run more smoothly.
Elevate the Guest Experience With Mozeo
Mozeo’s Texting Features for Hospitality
Learn more about the Mozeo features you can use to connect with hotel guests.
Reach all of your guests at once or a particular group of them with Mozeo’s mass texting. Send timely notifications about service closures, events, room rate deals, inclement weather warnings, and more.
Enable private, back-and-forth text conversations between hotel staff and guests. Two-way SMS lets guests ask questions and get support without having to make a phone call.
Monitor whether SMS is positively impacting your hotel operations and guest experience. Use Mozeo’s analytics platform to track response rates, opt-outs, total messages sent, and more.
Sometimes a photo is more powerful than words. Use MMS to send photos and videos of your hotel’s most visually enticing amenities. You might send immersive room tour videos, a glamorous poolside snapshot, or a mouthwatering photo of your chef’s best dish.
No need to skimp on the details when communicating with your guests. While most texting platforms only allow you to send up to 160 characters per text, Mozeo lets you send messages up to 300 characters in length.
Create custom QR codes to help guests access your hotel’s text-based services. QR codes can make it easier for guests to check in and out, subscribe to text alerts, make dinner reservations, leave online reviews, and more.
The Mozeo team would love to build a custom solution just for your hotel. If there’s a feature you need that you don’t see listed here, give us a ring and we’ll be happy to discuss your idea. You can also use Mozeo’s advanced API to connect our texting features with your existing tech stack. Whatever SMS capabilities you’re dreaming of, we’ll help make them a reality.
Full SMS Compliance Support
Here at Mozeo, we take compliance seriously. We start by setting you up with an approved and registered phone number. Our platform also has controls like contact segmentation to help you avoid texting customers outside of approved texting hours. Plus, Mozeo instantly processes opt-outs, ensuring that you never accidentally text unsubscribed contacts. Our goal is to keep your customers happy and your hotel fully SMS compliant.
<h3 class="heading-style-h2">Useful SMS Templates for Hotels</h3>
Keep guests informed before, during, and after their stay with these helpful text message templates.
Booking Confirmation
<div class="copy-templates" style="margin-bottom: 16px;">[Name], thank you for booking your stay at [Hotel] on [Reservation Dates]. Your check-in time is 2 p.m. Your booking reference number is [Booking Number]. View or change reservation here: [Link]</div>
Upgrade Offer
<div class="copy-templates" style="margin-bottom: 16px;">[Name], make your upcoming stay at [Hotel] more memorable with the Deluxe Spa package. This offer includes a daily 30-min. massage, one facial, two nail services, and a glass of champagne each evening. Reply UPGRADE to add the Deluxe Spa package for an additional $49 per night.</div>
Check-In Reminder
<div class="copy-templates" style="margin-bottom: 16px;">Hello [Name], this is a reminder of your reservation at [Hotel] for [Reservation Dates]. You may check in tomorrow at 3 p.m. at the front desk. We look forward to welcoming you to [Hotel].</div>
Welcome Message
<div class="copy-templates" style="margin-bottom: 16px;">[Name], welcome to [Hotel]! We are pleased to offer you the convenience of reaching Guest Services through text messaging. Reply to this message at any time to ask questions, request extra towels, order room service, and more. For a full menu of guest services available, reply MENU.</div>
Guest Alerts & Notifications
<div class="copy-templates" style="margin-bottom: 16px;">Note to Guests: The indoor pool will be closed for cleaning today, [Date], from [Time] to [Time]. We apologize for the inconvenience.</div>
Personalized Recommendations
<div class="copy-templates" style="margin-bottom: 16px;">[Name], we think your family will love cooling off at these nearby attractions: Big Waves Waterpark [Link], Martin Valley State Park [Link], JoJo’s Ice Cream Shoppe [Link]. For more recommendations, reply and let us know what you’re looking for!</div>
Loyalty Program Promotion
<div class="copy-templates" style="margin-bottom: 16px;">Hi [Name], did you know you can earn rewards when you stay at [Hotel]? Sign up for our free Rewards Program to start collecting points toward room rate discounts, free upgrades, and more! Sign up here: [Link] </div>
Checkout Reminder
<div class="copy-templates" style="margin-bottom: 16px;">[Name], your checkout time tomorrow is [Time]. All you need to do is drop your room key in the deposit box near the front desk. We hope you have enjoyed your stay at [Hotel]!</div>
Feedback Requests
<div class="copy-templates" style="margin-bottom: 16px;">[Name], how was your recent stay at [Hotel]? Please take a moment to complete this brief questionnaire and help us continue to improve. [Link]</div>
Promotional Discount
<div class="copy-templates" style="margin-bottom: 16px;">Reminder: [Name], rooms are 40% off right now at [Hotel] for select dates. Reply BOOK to make your reservation.</div>
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