Franchise Texting Solution Built for Scale
Flexible for Any Number of Business Locations
Whether you’re in the early days of your business or opening your 20th location, Mozeo is the ultimate texting platform for your franchise. You can manage multiple numbers under a single account, allowing you to support and oversee franchisees’ SMS marketing efforts.
Account Oversight
With a Mozeo account, you can maintain corporate oversight while giving your franchisees the freedom to handle their own SMS marketing. Mozeo lets you set up unique phone numbers for each of your franchise locations and oversee them all with Super Admin.
Unlimited Phone Numbers
It doesn’t matter if you have a few local franchisees or locations all over the world. With a Mozeo account, you can add as many phone numbers as you need, at any time.
Easy-to-Manage Inbox
Manage all of your business’s SMS conversations — for all locations — in one simple inbox. Easily view new messages, reply to customers, set up alerts, and keep your inbox clean and organized.
Why Texting Works for Franchise Brands
Real-Time Communication
Text messages boast a remarkable 98% open rate, and most people read texts within three minutes of receipt. It’s pretty clear that texting is the fastest and most reliable method for reaching customers. With that much speed, SMS is the ideal channel for real-time customer support, urgent messages, and limited-time promotions.
Customizable Workflows
Want powerful, large-scale SMS marketing without the time-consuming manual work? Set up automated workflows to send timely, personalized text messages to your customers. If you already have workflows built on another platform, connect to Mozeo’s API to seamlessly incorporate a texting component. Or, you can set up automated replies directly from your Mozeo inbox. Either way, automated workflows enable you to reach and engage customers on a large scale.
Scalable Solution
To accommodate multiple audiences and a continually expanding franchise network, it’s important to have a scalable marketing solution. SMS marketing is the perfect low-cost, high-return channel for maximizing your reach and connecting with customers all over the nation.
Top Ways Franchises Use Our Multi-Location Texting Service
Franchise businesses use Mozeo to connect with local consumers, drive in-store and online traffic, nurture customer relationships, and simplify internal communication. Let’s look at a few top use cases.
Localized Promotional Campaigns
Franchisees have a deep understanding of the people in their community and the local market dynamics. By leveraging a single Mozeo account, franchisors can provide franchisees with the tools they need to launch localized SMS marketing campaigns. Franchisees can put their own spin on corporate templates to promote offers and discounts in a way that will resonate with their local customers.
Lead Outreach
Franchise businesses use Mozeo’s all-in-one SMS platform to generate, nurture, and convert leads. Through text-to-join keywords, business owners provide an easy way for customers to subscribe to texts. Plus, franchise locations can quickly reach out to interested inbound lead inquiries via text.
Internal Communication
Franchisors need to maintain open lines of communication with franchisees, and texting makes that easier than ever. With a simple text message, franchisees can ask questions, notify franchisors of problems, and get quick responses. Franchisors can schedule weekly check-in texts, inform franchisees of company-wide promotions, and alert them to any changes in policy. Texting can also be a useful tool for business owners to communicate internally with employees.
Reminders
Franchise businesses use SMS reminders to keep customers engaged and drive sales. Appointment reminders help reduce no-shows, cart reminders nudge online shoppers to complete their transactions, and event reminders can help drive attendance to things like grand openings or special members-only hours.
SMS Alerts
Businesses use SMS alerts to notify customers of order statuses, promotions, changes to store hours, and more. Franchisors can use SMS alerts to keep franchisees informed on things like company policies and upcoming trainings. Business owners and managers can use texting to send quick alerts to employees about shift assignments and schedule changes.
Streamline Franchise Texting With Mozeo
Mozeo’s Texting Features for Franchises
Discover the top SMS marketing tools to help you grow your franchise business.
Mozeo lets you oversee multiple accounts from a single dashboard, allowing you to keep tabs on your franchisees’ SMS campaigns and conversations.
A short code is a five- or six-digit phone number used by a business to send text messages at scale. Mozeo simplifies the process of registering for a short code number and ensures that your business complies with SMS regulations.
Incorporate texting into your existing workflows and systems. Leverage our advanced API to connect Mozeo’s SMS platform with your CRM, marketing automation tools, or ecommerce platform.
Not seeing the functionality you need? The Mozeo team is happy to assist you in building a custom solution. Tell us your vision, and let’s see if we can bring it to life.
Send thousands of text messages daily with Mozeo’s bulk SMS capability. Personalize text messages at scale with custom tags like [first_name].
Make a more authentic connection with your customers by enabling them to reply back to your messages. With Mozeo’s two-way texting, you can provide exceptional customer support. Answer customer questions, handle problems with purchases, and follow up afterwards to get feedback.
Track the performance of your text messaging campaigns with Mozeo’s detailed analytics reports. As a Super Admin, you can view the analytics for each franchise location under your account. Keep track of sends, replies, keyword text-ins, opt-outs, and more.
Make your promotional messages more engaging than ever with Mozeo’s multimedia messaging service (MMS) feature. MMS messages can include photos and videos, providing endless opportunities for creative outreach.
Don’t limit yourself to the typical 160-character limit. Mozeo lets you send longer messages, with a maximum of 300 characters per text.
Let Mozeo Handle Your SMS Registration
Registering for phone numbers is a crucial step in complying with SMS regulations — but it can also be quite complex and time-consuming. Mozeo makes it easier by partnering with your brand to help you complete the bulk of the SMS registration requirements.
Once you have an approved and registered phone number for each of your franchise locations, you can begin texting worry-free with Mozeo. You’ll find that Mozeo has additional safeguards in place to help you stay compliant. Our platform instantly processes opt-outs and ensures you only send texts during approved hours, helping you to stay fully SMS compliant.
<h3 class="heading-style-h2"> SMS Templates for Multi-Location Businesses</h2>
Wondering how franchise businesses use text messaging? Here are some common uses and examples.
Marketing Campaigns
<div class="copy-templates" style="margin-bottom: 16px;">[Franchise]: The Garden Sale is on now! Show this text in-store to get 20% off lawn and garden tools. Sale ends [Date].</div>
Sales Lead Outreach
<div class="copy-templates" style="margin-bottom: 16px;">Hi [Name], thanks for your inquiry into [Franchise’s] home remodeling service. Are you free for a quick consultation today? </div>
Staff Communication
<div class="copy-templates" style="margin-bottom: 16px;">Hi [Franchise] team! The new work schedule is ready to view in Slack: [link] </div>
Appointment Reminder
<div class="copy-templates" style="margin-bottom: 16px;">[Name], you have an upcoming service appointment with [Franchise] on [Date] at [Time]. Reply C to confirm, R to reschedule. </div>
SMS Alerts
<div class="copy-templates" style="margin-bottom: 16px;">[Franchise] will be closed on Monday, May 26, in observance of Memorial Day. We look forward to seeing you back in the cafe on Tuesday!</div>
Confirmation Texts
<div class="copy-templates" style="margin-bottom: 16px;">Hi [Name], thanks for your purchase from [Franchise]! We will be shipping your order soon. Manage and track your order here: [link]</div>
Two-Factor Authentication
<div class="copy-templates" style="margin-bottom: 16px;">[Franchise]: [Code] is your security code. Use this code to complete your login.</div>
Franchisor-to-Franchisee Communication
<div class="copy-templates" style="margin-bottom: 16px;">Hi [Franchisee Name], please take a moment to review the updated [Franchise] Design & Appearance Standards handbook. This document explains how to display the new signage that will be delivered to your store next week.</div>
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